1. Overview & Scope
Keeel AI (operated by Keeel Pvt. Ltd., referred to herein as "Keeel AI", "we", "us", or "our") provides an interactive learning platform designed for 3D visual exploration, AI-guided educational simulations, and personalized learning pathways.
This Privacy Policy explains how we collect, store, process, transfer, and protect your information when you visit our website (https://keeelai.com), use our web applications, or interact with our mobile applications and simulation services.
By creating an account, accessing, or using Keeel AI, you acknowledge that you have read and understood the privacy practices described in this document.
2. Information We Collect
We collect information in three primary ways: direct submission, automated interaction telemetry, and third-party authentication services.
A. Personal Information You Provide
- Account Registration: Name, email address, password, educational institution, and role (student, educator, self-learner).
- Billing & Transactions: Billing contact information and transaction receipts. Payment card processing details are handled directly by certified payment gateways (e.g., Razorpay/Stripe); we do not store full payment card numbers.
- Support & Communications: Messages, ticket references, and attachments sent to support@keeel.in or through our contact forms.
B. Simulation & Usage Telemetry
- Interactive Progress: Completed simulation modules, quiz scores, time spent per topic, and learning mastery metrics.
- Technical Diagnostics: WebGL/Three.js rendering performance, frame rates, browser type, operating system, screen resolution, IP address, and error logs.
3. How We Use Your Information
We use the collected information strictly for operational and educational improvement purposes, including:
- Delivering, personalizing, and rendering 3D interactive learning modules.
- Processing subscription upgrades, license activations, and issuing invoices.
- Improving AI response accuracy and interactive simulation performance.
- Responding to customer support tickets and resolving system errors.
- Sending transactional updates, security alerts, and essential account notifications.
- Preventing fraudulent activity, unauthorized platform exploitation, or security breaches.
4. Data Protection & Security Controls
We employ industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure:
TLS Encryption
All data in transit is encrypted using HTTPS / TLS 1.3 encryption protocols.
Secure Storage
Database infrastructure is hosted on encrypted Supabase / PostgreSQL instances with strict RLS policies.
5. Third-Party Sub-Processors
We collaborate with vetted cloud providers and service partners to deliver platform functionality. These partners process data strictly under contractual data protection agreements:
- Cloud Infrastructure & Hosting: Vercel (Web Hosting & Edge API), Supabase (Database & Authentication).
- Payment Gateways: Razorpay / Stripe (PCI-DSS compliant transaction processors).
- Analytics & Diagnostics: Next.js Analytics & Vercel Telemetry (aggregated performance tracking).
7. Your Rights & Choices
Depending on your jurisdiction, you possess specific privacy rights regarding your personal data:
- Access: Request a copy of the personal information stored in your profile.
- Rectification: Correct inaccuracies or update out-of-date information.
- Deletion: Request permanent removal of your account and personal history.
- Data Portability: Export your learning completion data and certificates.
To submit a privacy request, please contact us at support@keeel.in. We process verified requests within 30 days.
8. Student & Children Privacy
Keeel AI is designed for educational use. When institutions or parents enroll students under the age of 18, account creation is managed via institutional licenses or parent consent. We do not sell student data or utilize student information for behavioral ad targeting.
9. Policy Updates & Contact Information
We may revise this Privacy Policy periodically to reflect platform enhancements or regulatory changes. Significant updates will be posted on this page with an updated modification date.
Keeel AI Data Protection Contact
Legal Entity: Keeel Pvt. Ltd.
Email: support@keeel.in
Location: Maharashtra, India